We are a company that provides hassle free management service to landlords and hotel style experience to our guests. We have years of experience on Short Term Rental, and we are proud to call ourselves Guru on providing short term rental management services.
Our full management service includes guest communication, booking management, key handling, 24/7 customer service and more. (Please go to our service list to find out more).
Our visitor center is designed to serve our guest. Guest can select essential package from there and get more tourist information about Manchester from our Visitor travel tips.
You are a Property Investor who live aboard and needs someone trustworthy to take care of your investment property.
You are a Landlord that knows short term rental can always achieve better result than long term rental and would like a specialist on short term rental to look after their properties.
You are a Holiday Traveler that will be away for a short period (e.g. during summer) and you want to rent your property for funding your holiday.
You are a Corporate Traveler that needs to travel frequently and your accommodation is empty at certain periods during the year.
We focus on Short Term Property Management in Manchester and we will list your property to major online short term rental platforms, such as
Airbnb
, Expedia, Homeaway and Booking.com
We have a marketing team focusing on Asian Tourists as they are the largest group of people travel to the UK for past few years and this number is likely to increase.
We offer flexible usage, so you don’t have to remove all personal items from your property and if you ever need to use the property for personal use just let us know as soon as possible and we can make it happen.
We are also happy to assist with preparing your property to list on
Airbnb
, from managing full renovations to simple refurbishments
If you are a homeowner/ host / guest please email us at: teresa@kozyguru.com
For emergencies please call +61 280 335 335
We will respond to your email within 1 hour or less.
Yes certainly, his name is Mr. Kozy. He is a professional, friendly and passionate person. His dream is to bring a new standard of cozy living experience to all guests and provide hassle free management to all hosts.
Host Question
We are not out scouring cleaning services. We are proud to use our own cleaners and everyone has received adequate training before being employed.
In the unlikely case where you, or your guest, is not fully satisfied with our cleaning service, you can call us immediately, and we will address the issue within 24 hours, for free.
Please make sure to inform your guest on their arrival and/or departure. If your guests refuse to let us clean the property, we will leave and there will be no refund.
We provide one stop services to
Different level users , including but not limited to guest communication, key exchanges, cleaning and restocking essentials. For more information please check Our Pricing List.
We also provide service for
Airbnb
users, our housekeepers are always ready to serve you. For more information please check our
Pay As You Go List.
YES! Please simply fill out the contact form, and we will do the rest.
Please let us know and we’ll appoint the date that you require. Only Apply forPay As You Go & Hands off Hosting member. Please note Rental Guarantee user does not apply.
We have a scientific pricing system to make sure your property is competitively priced every day.
We will list your property to at least 10 international well-known short term rental platforms to maximize occupancy rate.
We also promote your property to our social media websites, which specifically target the Asian Market to maximize your profit.
We will screen all potential guests and only rent to guests with positive feedback
We will provide a house guide to all our guest to make sure they know your House Rules.
Should accidents occur,
Airbnb
offers
insurance protection
up to 1 million dollars in property and personal liability coverage. For additional peace of mind, you can check out
NRMA Insurance.
We will gladly to help, even if you are using a different platform other than
AirBnB
There are a few options for giving us your keys.
You could send your keys direct to our office
You could book for a key collection when you fill-up the information form (Fee may apply)
You can leave the key to your building’s concierge. (Please provide details)
You could put the keys in a lockbox (Please provide details)
Three sets of keys are the minimum, if you wish to use our
Pay As You Go or Hands off Management Service. In general, one set of keys will be kept in our office, and one or two sets for guests.
Upon arrival, we photograph and document any property damage and inconsistencies. We will send you an inspection report for reference. Also
Airbnb
provides
Host Protect Insurance , covering up to 1,000,000 for any damage made by the guests.
Hosts get paid once a month. We will issue statements to you and deposit them into your selected account on the last day of the month. Also, we will send you a monthly report clearly showing all of the guests you have during any calendar month.
We require all guests to verify their identities and provide a deposit in case of damage. We also check their guest reviews on
Airbnb
and other social media platform. On top of that you will be covered by any third party’s
host insurance. This does not apply to our Offline and Individual service package. We encourage our client talk to your current insurance company, we can also assist on this.
HouseKeeping Package
Our charges is a flat rate of £30 + VAT during business hours ( 08:00 – 20:00). After hour key deliveries are available at additional costs. Please click Here for full pricing list.
We surely provide these services, please checkPay As You Go service list, it only takes about 5 minutes for booking.
While you can request to have the same housekeeper every service, we cannot guarantee that he/she will be available.
If you are a first time customer, please leave your requests in remarks. If you are an existing customer, please leave us special requests. We will do our best to address all reasonable requests. Additional charges may apply.
It takes around 4 hours to ensure our cleaner could provide high quality cleaning services. Please check our
Pay As You Go service, if you want any after hour services, Please call or email to our office, additional fee may apply.
Due to travel delays, the cleaners may be late by up to 30 minutes. Please call our team if your housekeeper has still not arrived 30 minutes after the appointed time.
Yes, you will receive texts from us when we are en route, upon arrival, and after completion of service.
We understand the world isn’t perfect. If your guest is running late, please let us know ASAP by simply calling our office or emailing us.
Our key exchange service is within 60 minutes. It will include greeting your guests, showing them your house guide and your lovely cozy home.
An Additional charge will apply at £30 an hour. Please contact us for further information.
We understand that people’s plan may change. Please send us an email or give us a call at least 4 hours before the scheduled service for a full refund. For cancellation within 4 hours of the scheduled booking, an extra charge will be applied.
Hands-off Management Package
Our staff is fully equipped. However, we are happy to use your cleaner if you request.
Sorry, our cleaners will not handle your laundry.
We monitor pricing very closely and use a third party to automatically update the prices in real-time. However, if you know of a local event that you believe should be accounted for, just let us know and we’ll update the price for you.
We will appoint a check-in contact person, digital smart lock or lockbox by request. We will discuss both options and decide what is best for your property.
Absolutely! Just let us know and we will include them into our standard house rules and guarantee the guests respect them.
Yes, we will! From choosing bed covers and fine furnishings to more complex redecorating and renovating, we can get your property looking its best so it will attract as many wonderful guests as possible. Click Here for further information.
To keep the vacancy of your property low, we create high-quality listings and optimize their SEO (search engine optimization). We will advertise it to different well known online platform, such as
Airbnb , Booking.com & VRBO. Also, your property will be listed on those platforms which focus on the Asian market– the biggest group to visit UK nowadays. We also advertise though social media websites, such as Facebook, Google +, Linkedln, Twitter and Instagram and Wechat.
Home Styling
Our experienced interior designers will give styling advice for your property
Furniture package is provided under our full management service. Please contact our team for further information.
Furthermore, professional photography is offered for every property under our management.
Guest Question
People would receive a confirmation emailfrom our company. The Email will include the date, time, price and check-in/out information. Also, there is a link in the email linked to our visit Center page. Guest can select essential items and get more information about Australia from our visitor travel tips.
Please call our office or email 48 hours before a trip at local time.
Allow us to check availability. Additional charges may apply.
We will introduce the House guide to you upon arrival.
All filming, production and any forms of commercial activities are prohibited unless the host and agent have provided written consent. If guests wish to conduct commercial activities on the property, please call Reservations to discuss your requirements.
In most cases, you might find a lock box or digital smart lock at the property. Our staff will send you a step by step guide in the confirmation letter.
Check out time is any time before 11 am and check-in time is anytime after 2:00 pm
People could request to check-in /out earlier or later (depending on availability). Guest will receive email or phone call a day before they check-in/out. Additional fees may apply.
Mostly queen size bed and a sofa bed
High speed WIFI, house guide book (Welcome book)
Coffee and tea bag
White linens and towels
Toiletries like shampoo, shower gel
Television
Kitchen equipped for basic cooking
We will provide 24/7 customer service to the guests.
Guests will need to bring a Driver license/ Passport with them. We only need to check a valid ID that matches the name who reserves the place.
If another guest arrives before the one who made the booking, please advise the office beforehand.
Pricing Question
We charge at a flat rate of 15 % Plus VAT, services are including key delivery, organize cleaning, essential restocking and also handling all customers’ issues. View: price list.
We also have Pay As You Go service suitable for different users at different levels.
Joining us is completely Free! We charge no upfront fees and we only earn money when you earn money!
